ace 445 Privacy Policy
This document provides a full description of how your personal information is collected, stored, and kept secure on the ace 445 platform.
Table of Contents
Introduction and Scope
ace 445 is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy applies to the ace 445 website and its related services. When you register, log in, or use any service on our platform, you are considered to have automatically accepted the terms of this policy.
The purpose of this document is to clearly inform you why ace 445 collects your personal information, where it is stored, and how it is used. We believe that transparency is the foundation of trust. To learn more about ace 445 in general, visit our About Us page.
Important: This privacy policy is an integral part of ace 445's Terms and Conditions. Both documents should be read carefully before using the service.
Sources and Types of Information Collected
ace 445 may collect user information from the following sources:
2.1 Information You Provide Directly
When you create an account or contact us, the information you provide yourself is collected. This includes:
- Full name and date of birth
- Email address and mobile number
- Username and password (stored in encrypted form)
- Payment information — bKash, Nagad, Rocket, or Upay number
- Documents submitted for identity verification (such as national ID card details)
2.2 Automatically Collected Information
When you use the ace 445 website or app, certain technical information is automatically recorded:
- IP address and device type
- Browser name and version
- Session duration and page visit history
- Login and logout times and dates
- Betting history and financial transaction records
2.3 Information Received from Third Parties
In some cases, for the purpose of identity verification or fraud prevention, ace 445 may receive a limited amount of information from trusted third parties, but this will always be consistent with this policy.
Purpose of Using Information
ace 445 uses collected information only for specific and legitimate purposes. The main purposes are outlined below:
3.1 Account and Service Management
Your information is used to create and verify your account, process deposits and withdrawals, and keep gaming sessions active. Accurate information is essential for financial transactions through bKash, Nagad, Rocket, and Upay.
3.2 Security and Fraud Prevention
ace 445 always prioritizes the security of user accounts. Log data and session information are analysed to detect suspicious activity, prevent unauthorised access, and stop attempts to create multiple accounts.
3.3 Customer Support
When you request assistance via live chat or email, your account information is used to provide a fast and accurate resolution. Our support team is active in both Bengali and English, seven days a week, twenty-four hours a day.
3.4 Personalised Experience
Based on your gaming preferences and activity, ace 445 tries to make your experience more relevant. However, this analysis is never sold to third parties.
3.5 Compliance with Legal Obligations
Where required under applicable laws or regulations, ace 445 may be obliged to retain or disclose certain information.
Information Storage and Security
ace 445 uses industry-standard technology to keep user information secure. The main security measures are described below:
4.1 Encryption
All information exchanged between your browser and ace 445 servers is protected by SSL (Secure Sockets Layer) encryption technology. Passwords are never stored in plain text — they are always kept in hashed and salted form.
4.2 Access Control
Only authorised staff have access to ace 445 servers and databases. Access logs are reviewed regularly and any unauthorised access attempt is recorded.
4.3 Data Retention Period
Your information is retained at ace 445 for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period as required by law. After that, it is securely deleted.
Security tip: Take steps to secure your own account — use a strong password, keep your OTP private, and always log out after using an unfamiliar device.
Sharing Information with Third Parties
ace 445 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited situations:
5.1 Payment Processors
The necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to complete deposits and withdrawals. This information is used solely for the purpose of completing the specific financial transaction.
5.2 Technology Service Providers
ace 445 works with trusted third parties for various technical services — such as server hosting, fraud detection, and analytics tools. These providers operate under strict confidentiality agreements.
5.3 Legal Authorities
In the event of a court order or a legitimate request from a law enforcement agency, ace 445 may be legally required to provide certain information.
5.4 Game Studios
Game studio software such as Evolution, Pragmatic Play Live, PG Soft, and JILI runs on the ace 445 platform. During a game session, these studios may receive technical session-related information, but your personal identity details are not shared with them.
Cookies and Tracking Technologies
Cookies are used on the ace 445 website. Cookies are small files stored in your browser that help improve your experience using the site.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security.
- Functional cookies: Used to remember your language preference, theme settings, and other personalised settings.
- Analytical cookies: Collected to understand which parts of the site users visit and for how long, which helps improve the service.
6.2 Cookie Control
You can disable cookies from your browser settings. However, please note that disabling essential cookies may cause some core site functions — such as logging in or completing transactions — to not work properly.
User Rights
ace 445 believes you should have meaningful control over your own information. Your main rights are described below:
7.1 Right to Access Information
You may at any time request to know what information ace 445 holds about you. Please contact our support team for this.
7.2 Right to Correct Information
If your account contains incorrect or outdated information, you have the right to request a correction. Once identity verification is complete, ace 445 will make the correction promptly.
7.3 Right to Delete Information
In certain circumstances you may request deletion of your personal information. However, where it is necessary to retain information for legal or service-related reasons, this may not be possible.
7.4 Right to Object to Processing
You may object to marketing communications or non-essential data processing. If your objection has reasonable grounds, ace 445 will act accordingly.
To exercise any of these rights, contact us by email or live chat. For more details on responsible gaming, visit our Responsible Gaming page.
Protection of Minors
ace 445 provides services only to individuals aged 21 or above. It is strictly prohibited for anyone under the age of 21 to create an account.
Age is verified during the registration process. If ace 445 has credible information, additional verification may be carried out at any time. If a user is found to be a minor, the relevant account will be closed immediately and data collection for that account will cease.
21+ only: All casino and betting services on ace 445 are exclusively for adults. If you are aware that a minor is using our platform, please notify our support team.
Changes to the Policy
ace 445 reserves the right to update this privacy policy when necessary. If there are any significant changes, you will be notified by email or through an in-account notification.
The updated policy will take effect from the date it is published. Continued use of ace 445 services after a change will be taken as acceptance of the new policy. For answers to common questions, visit our FAQ page.
If you need a previous version of the policy, contact us and it will be provided.
Contact Us
If you have any questions, requests, or complaints regarding this privacy policy, please contact the ace 445 support team through the following channels:
Contact Channels
Our support team is available in both Bengali and English, 7 days a week, 24 hours a day.