ace 445 Terms and Conditions

ace 445 is an online gaming and sports betting platform designed for adult users in Bangladesh. These terms and conditions ("Terms") serve as a binding agreement between ace 445 and users of its platform.

ace 445 reserves the right to change, amend, or update these Terms at any time. Continuing to use the platform after updated Terms have been published constitutes acceptance of the new Terms. You should therefore visit this page regularly.

1.1 Definitions

• "Platform" refers to the ace 445 website, mobile app, and all associated digital services.
• "User" or "You" refers to any person who has registered on ace 445 or is using the platform.
• "Account" refers to a user's personal registered profile on the platform.
• "Services" refers to all gaming, betting, bonus, and other features provided by ace 445.
• "Wager" or "Bet" refers to any financial participation by the user.

1.2 Scope of Terms

These Terms apply to all services under the ace 445 platform — including casino games, sports betting, live casino, virtual games, and any services added in the future. Additional terms may apply to specific promotions or bonuses, and these will be stated on the relevant promotion page.

To open an account and use the services on ace 445, users must meet the following eligibility requirements.

2.1 Age Requirement

All services on ace 445 are for persons aged 21 (twenty-one) or above only. Registration and use of any service by minors is strictly prohibited. ace 445 may at any time request a government-issued ID or other supporting documents for age verification.

2.2 Registration Requirements

• Each user may open only one account. Opening multiple accounts is prohibited and may result in account closure.
• All information provided at the time of registration must be accurate, complete, and up to date.
• The account must be in the user's own name — operating an account on behalf of someone else is not permitted.
• Residents of regions where online gaming is prohibited may not use ace 445.

2.3 Identity Verification (KYC)

ace 445 reserves the right to verify a user's identity at any time. Withdrawals or certain other services may be temporarily suspended until the verification process is completed. Failure to provide the required documents may result in account closure.

2.4 Account Security

The user is solely responsible for keeping their login credentials (username and password) secure. Any unauthorised use of the account or loss of password must be reported to ace 445 immediately. ace 445 will not be liable for any loss caused by third-party access to the account.

All financial transaction matters on ace 445 are described in this section. Users may deposit and withdraw via bKash, Nagad, Rocket, and Upay.

3.1 Deposits

• Minimum deposit amount: ৳100 (per method).
• No additional fee applies to deposits.
• The mobile banking account used for deposits must belong to the user.
• Deposits from third-party accounts are not accepted and may result in account closure.

3.2 Withdrawals

• Minimum withdrawal amount: ৳1,000.
• Withdrawals are generally processed within 5 to 30 minutes.
• Withdrawals may only be made to the mobile banking account used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.

3.3 Currency

All transactions on ace 445 are conducted in Bangladeshi Taka (৳). Transactions in foreign currencies are not accepted.

3.4 Fraudulent Activity

If a user engages in fraudulent or unlawful conduct involving the payment system, ace 445 reserves the right to immediately suspend all activity on that account and forfeit its balance.

ace 445 runs various bonuses and promotional offers for users. Each bonus is subject to specific conditions.

4.1 Welcome Bonus

New users receive a 100% bonus on their first deposit, up to ৳8,000. The wagering requirement for this bonus is 10 times the bonus amount — meaning the bonus must be wagered 10 times before winnings from it can be withdrawn.

4.2 General Bonus Terms

• Bonuses are only active within the specified time period.
• Wagering requirements must be met before winnings earned using a bonus can be withdrawn.
• ace 445 reserves the right to change or cancel any bonus offer at any time.
• If the same user attempts to claim bonuses by creating multiple accounts, all accounts will be closed.
• Bonuses cannot be withdrawn directly — only winnings earned from a bonus become withdrawable after the wagering requirements are met.

4.3 VIP Program and Cashback

ace 445 has four VIP levels: Bronze, Silver, Gold, and Platinum. Each level offers a weekly cashback benefit, which is a fixed percentage of the net loss for that week. Weekly cashback applies up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum.

Every user is required to follow the code of conduct below while using the ace 445 platform.

5.1 Prohibited Activities

• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Placing bets using automated software, bots, or scripts.
• Using the platform for money laundering or unlawful financial activity.
• Attempting to access another user's account.
• Impersonating an ace 445 employee or representative.
• Abusing or manipulating bonuses or promotional offers.

5.2 Responsible Gaming

ace 445 believes in responsible gaming. Gaming is a form of entertainment — it should not be used as a solution to financial problems. Read our detailed responsible gaming guidelines and set your own limits.

5.3 Honesty and Transparency

Users must be honest and transparent in all communications with ace 445. Providing false information or engaging in fraudulent conduct may result not only in account closure but also in legal action.

ace 445 has specific rules for each game and betting section, which are described in detail on the relevant section's page.

6.1 Sports Betting

• ace 445 reserves the right to cancel or change any bet for any reason before the bet is finalised.
• If an event is cancelled or postponed, bets will be settled in accordance with ace 445's prevailing policy.
• Odds displayed are subject to change — the odds at the time a bet is confirmed are considered final.
• If incorrect odds are displayed due to a technical error, ace 445 reserves the right to void that bet.

6.2 Casino Games

• In the event of a software error, any winnings may be considered void.
• Game outcomes are determined by a Random Number Generator (RNG), which is independent and impartial.
• In live casino games, the live dealer's decision is final.

6.3 Technical Issues

ace 445 is not liable if a session is interrupted due to loss of internet connection, device issues, or other reasons on the user's side. However, if an ongoing game is disrupted due to ace 445's own server error, it will be resolved in accordance with ace 445's compensation policy.

ace 445 places the highest importance on protecting users' personal information. Detailed provisions on the collection, processing, and storage of data are described in our privacy policy.

7.1 Purpose of Data Use

• To verify accounts and ensure security.
• To process financial transactions.
• To improve the quality of service for users.
• To comply with legal and regulatory obligations.

7.2 Cookies

Cookies are used on the ace 445 website to help improve the user experience. Cookies can be managed through browser settings, though this may limit some functionality of the platform.

7.3 SSL Security

SSL encryption is used on the ace 445 platform, keeping all user data transfers secure. Financial information is always transmitted through encrypted channels.

ace 445 reserves the right to suspend or close any account without notice in the following circumstances.

8.1 Account Closure by ace 445

• If any provision of these Terms is violated.
• If false or incomplete information is provided.
• If an attempt is made to operate multiple accounts.
• If fraudulent or suspicious financial activity is detected.
• If account closure is required by law or judicial order.

8.2 Account Closure by the User

Any user may voluntarily close their account. To do so, the user must contact the ace 445 support team. All ongoing bets must be settled before the account is closed, and any remaining balance may be withdrawn subject to applicable conditions.

8.3 Voluntary Break (Self-Exclusion)

As part of responsible gaming, users may temporarily suspend their account for a specified period. ace 445 supports this option and provides the necessary assistance.

The ace 445 platform is provided on an "as is" basis. ace 445's liability is limited in the following areas.

9.1 Service Interruptions

The platform may be temporarily unavailable due to server maintenance, technical upgrades, cyberattacks, or disruptions to third-party services. In such situations, ace 445 will make efforts to restore the service promptly, but ace 445 is not liable for any loss suffered by users as a result.

9.2 Third-Party Services

ace 445 works with various third-party game providers and payment services. ace 445 is not directly liable for any errors or service disruptions on their part, but will accept user complaints and attempt to find a resolution.

9.3 Gaming Losses

There is a financial risk of loss in betting and gaming. ace 445 does not guarantee any winnings and is not liable for financial losses arising from gaming. Users game at their own risk.

ace 445 takes every user complaint seriously. The following process must be followed for any complaint or dispute.

10.1 How to Submit a Complaint

First, contact ace 445 via 24/7 live chat support or email. When submitting a complaint, provide your account details, the date of the incident, and a full description. Once ace 445 receives the complaint, it will begin an investigation as soon as possible.

10.2 Final Resolution of Disputes

ace 445's decision will be considered final unless a legal body rules otherwise. If a user is not satisfied with ace 445's decision, they may pursue the applicable legal process.

For general questions and complaints, visit our FAQ section for detailed answers to the most commonly asked questions.

10.3 Support Channels

ace 445 offers 24/7 live chat and email support for users, in both Bengali and English. You can contact the support team directly to resolve any issue.

All content on the ace 445 platform — including design, logos, graphics, text, software, and code — is the intellectual property of ace 445.

11.1 Permitted Use

Users may use the ace 445 platform for personal, non-commercial purposes. Reproducing, distributing, or using any content for commercial purposes without the explicit written permission of ace 445 is prohibited.

11.2 Third-Party Intellectual Property

Games, logos, and brands displayed on the ace 445 platform are the intellectual property of their respective owners. ace 445 uses them only under applicable agreements and makes no claim of ownership.

ace 445 reserves the right to modify these terms at any time. Updated terms will take effect from the date they are published.

12.1 Notice of Changes

For significant changes, ace 445 will attempt to notify users by email or through a platform notification. However, it is the user's responsibility to visit this page regularly to stay informed of the latest terms.

12.2 Severability

If any part of these terms is found to be invalid or unenforceable by a court or authority, only that part will be considered void, and all remaining provisions will continue in full effect.

12.3 Entire Agreement

These terms and the applicable privacy policy together form the entire agreement between ace 445 and the user. To learn more about ace 445, see detailed information about us.